11851-Technical Support Analyst(ZISPL Job No 584)

3-6 years of hands-on experience working for applications developed in Java, and other SaaS based applications.

Support - L2 and L3
• Experience in Jira, XWiki, Sharepoint, Docusign will be preferred.
• Working knowledge of applications like XWiki, Sharepoint, Docusign will be preferred.
• Should be comfortable working on Support project with prior experience in support.
• Well versed with configuration and debugging of applications.
• Excellent communication skills with the ability to work effectively with end-users at all levels of the organization are a must.
• Ability to work independently and in a team environment with ownership and accountability.
• Strong analytical and problem-solving skills. Demonstrates a proactive and structured problem-solving approach.
• Should be willing to work in rotational shifts (9AM to 6 PM and 3 PM to 12 AM) and on-call (rotational)