• Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
• Primary point of contact for impact situations and escalation for wider team engagement.
• Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
• Provide Tier 1 level troubleshooting and isolation of application events.
• Ability to quickly assess the business and technical situation and enabled to make decisions
• Adept at both English verbal and written communication
• Ensure accuracy for all scheduled reports within Operations and proactively.
• Initiate corrective actions by opening tickets in the queue of the appropriate teams.
• Team player which includes mentoring and knowledge sharing across the team.
• Proactively identify opportunities for improvement and offer/create viable recommendations/options.

Skills Required
• BS/BE degree in CS/EE or equivalent experience
• Excellent written and verbal communication skills
• Minimum of 2-3 years' experience in a cloud-based or IT industry equivalent.
• Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.
• Troubleshooting skills with considerable depth and experience
• Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
• Knowledge and understanding of BMC-Remedy Products is an added advantage
• Directory Service/LDAP, specifically Active Directory/SAML but not essential
• Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
• Knowledge and understanding of BMC-Remedy Products is an added advantage
• ITIL (Information Technology Infrastructure Library) foundation certification is a plus.