FIS Quantum/Echos Production Support Service Engineer()

FIS Quantum/Echos Production Support Service Engineer
Position Overview
We are seeking a skilled Service Engineer to provide comprehensive production support for FIS
Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion
Intercompany, General Ledger and Cash Management. This role requires both financial systems
expertise and technical troubleshooting capabilities to ensure seamless treasury operations.
Key Responsibilities: Financial Systems Support
● Provide end-to-end support for FIS Quantum and Echos treasury management systems
● Maintain static data within the Quantum environment to ensure system integrity
● Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum
including reports and action-based triggers
● Identify and resolve interface issues with bank statements and cashflows
● Configure, troubleshoot, and fix Cash Xplorer functionality
● Support core treasury processes including In-House Banking (IHB), Cash forecasting,
and Intercompany Settlement
● Learn internal systems to provide comprehensive end-to-end support to users
● Receive, analyze, and prioritize related support tickets
● Provide timely solutions to users
● Document resolution steps and knowledge base articles
● Support system upgrades and patches
● Monitor system performances and recommend improvements
Technical Operations
● Apply strong Oracle/SQL Server database expertise to maintain system performance
● Author and optimize SQL queries for data extraction and reporting
● Apply working knowledge of the Quantum data model to troubleshoot complex issues
● Work with Golden Gate and Datapipelines technologies for data integration
● Support integration points between FIS systems and Oracle Fusion AGIS/GL modules
● Utilize FIS ticketing system to manage and track support requests
Governance & Compliance
● Maintain SOPs, process documentation, and impact assessments for system updates
● Assess readiness for Quarterly Cloud Updates including regression testing to ensure
business continuity
● Ensure financial data accuracy, SOX compliance, and internal control adherence
● Participate in change management processes to minimize operational disruptions
Required Qualifications
● 5+ years experience with FIS Quantum and Echos treasury management systems
● Hands-on experience in static data maintenance within financial applications
● Proficiency in Oracle/SQL Server database concepts and SQL query authoring
● Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF)
in Quantum
● Knowledge of treasury processes including In-House Banking, Cash forecasting, and
Intercompany Settlement
● Familiarity with bank statement and cashflow interfaces
● Experience with Cash Xplorer configuration and troubleshooting
● Working knowledge of Golden Gate and Datapipelines technologies
● Understanding of SOX compliance requirements for financial systems
● Experience with FIS support tools including the FIS ticketing system
This role requires a blend of financial systems knowledge and technical troubleshooting skills to
maintain critical treasury management systems and provide exceptional support to business
users