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Consultant - Destination Services(SRC Job 527)

For The Provider Of Integrated Corporate Mobility Services In India

2 - 5 Years

Full Time

Up to 30 Days

Up to 6 LPA

1 Position(s)

Chennai

2 - 5 Years

Full Time

Up to 30 Days

Up to 6 LPA

1 Position(s)

Chennai

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Job Description

Job Title: Consultant - Destination Services

Location: Chennai

Experience: 2-6 years 

Summary Description

This position provides a high level of client services by helping the client settle into a new location and ensuring excellent customer service to the client.
 

Job Responsibilities

  • Developing and maintaining strong working relationships with internal and external clients
  • Make initial contact with the new assignee within the required timeline
  • Do a preview trip of sample houses, schools, hospitals, etc. for the client prior to showing them to the Assignee
  • Set an appointment with the client to initiate the services, and meet the client in a timely manner to understand the requirement of his/her needs
  • Ensure requisition form for property search giving details of the kind of property required is sent to the Real Estate team
  • Take the assignee on a home search based on the requirements given in the NAQ
  • Communicate the scope of assignment and reiterate service delivery approach to the assignee in the process managing expectations.
  • Interact with realtors to fix an appointment with them to show the Assignee the property, based on the listings given by the Real Estate team / Realtors.
  • Once the client makes his/her decision about the property, interact with the realtor to ensure appropriate repairs and painting to be done prior to the Assignee’s move in
  • Interact with Realtors, Account Managers, Relocation Managers and the property owners and the HR  to ensure optimum commercial and lease negotiations in the favor of the account.
  • Follow up lease signing, check disbursement, registrations and property hand over.
  • Collect relevant property documents by coordinating with the realtor/landlord
  • Conduct lease negotiations with the landlord and understand the terms and conditions stated
  • Ensure lease agreement is prepared according to the specifications using the standard company lease draft and also according to the specifications of the landlord
  • Ensure two copies of the lease are printed on stamp paper, signed by the assignee/company and the landlord
  • Ensure that one original lease form is given to the assignee/company and another original lease form is given to the landlord
  • Ensure that painting and other repair work and maintenance work that was agreed upon is completed on time
  • Ensure all applicable utilities such as the gas, telephone, internet, television (cable), etc. are connected preferably before move in date, if it is within the scope of the assignment
  • Take the client on a city orientation trip and provide a thorough introduction to the city, if within the scope of the assignment.
  • Ensure accuracy of detail and data integrity
  • Help the client get membership in appropriate clubs as desired.
  • Provide appropriate support in obtaining school admission for the assignee’s children if required, by helping to shortlist and visit the school with the client to meet the Principal
  • Answer any queries that the client might ask and provide whatever assistance the client requires within the scope of the assignment
  • Ensure prompt and appropriate resolution of any issues and/or problems initiated by clients and/or assignee’s, and keep supervisor aware of issue and status
  • Ensure timeliness, and accurate resolution of the job as per scope of assignment
  • Answer any queries that the client might ask and provide whatever assistance the client requires within the scope of the assignment
  • Complete a detailed report after each visit with the client and ensure appropriate information is included
  • Explain the entire steps of the process to a new hire and take them on visits with clients as part of their orientation and training
  • Provide  business leads received through client reference and any other reference; provide Formula Services information to the lead to close
     

Education Requirements

  • Bachelor’s degree preferred

Experience Requirements

  • Ability to pay attention to detail
  • Ability to take on responsibility and deliver
  • Ability to take quick and well thought out decisions
  • Ability to work in teams
  • Good analytical skills
  • Good interpersonal skills in order to interact and manage people
  • Strong communication, both oral and written, skills
  • Strong customer focus

 

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