Retail operation Manager(Raz Job/ 57)

• Manage daily operations of multiple pharmacy retail outlets across assigned region.
• Drive top-line revenue and bottom-line profitability by ensuring sales targets are met or exceeded.
• Supervise store staff, pharmacists, and retail executives to ensure high levels of productivity and service.
• Ensure compliance with Drug & Cosmetics Act, pharmacy licenses, and medical regulatory standards.
• Implement SOPs, checklists, and audit protocols for efficient and standardized store operations.
• Coordinate with supply chain teams to ensure optimum inventory levels, avoid stockouts and expiries.
• Monitor and improve customer satisfaction metrics at the store level.
• Lead training and development programs for store staff, focusing on product knowledge, systems (POS), and service standards.
• Liaise with marketing for in-store campaigns and promotions.
• Prepare and review retail MIS reports – sales performance, shrinkage, stock health, and operational KPIs.
• Handle new store launches, renovations, relocations, and retail expansion plans.
• Oversee cost control measures at the store level, including manpower, utilities, and wastage.

✅ Key Requirements:

• Bachelor’s degree in Pharmacy, Business Administration, or related field (MBA preferred)
• 5–10 years of experience in retail operations, preferably in the pharmaceutical or healthcare industry
• Strong understanding of pharmacy compliance, retail business dynamics, and customer service best practices
• Experience managing multi-store operations
• Proficient in MS Excel, POS systems, and retail ERP platforms
• Excellent leadership, communication, and problem-solving skills
• Willingness to travel across assigned regions

Company terms-

Company will provide salary (tax free )plus shared accommodation,visa ,tickets ,transporation ,medical etc.30 days paid leaves once in year(pro rata basis). Its contract of 2+2 years .