Senior CRM Admin (RARR Job 5249)

Required Skills & Responsibilities-

Technical Skills

D365 Platform Knowledge:

Thorough understanding of Dynamics 365 modules (Sales Module)

Familiarity with D365 customization and configuration capabilities.

System Administration:

User management, security roles, and permissions.

Data management, including data import/export and data integrity practices.

Technical Skills:

Experience in Azure DevOps and ALM tools, setting up CI/CD pipelines

Experience with D365 SDK, Power Platform (Power Apps, Power Automate),

Knowledge of programming languages used in D365 customization (e.g., C#, JavaScript).

Understanding of Web Services, APIs, and integrations.

Knowledge of Terraform

Application Support Skillset

Excellent Experience in Architecture and design elements of Microsoft power platform and D365 CRM / Sales modules

Excellent experience in providing production support of Microsoft power platform and D365 CRM / Sales modules based applications covering various aspects of ITSM processes

Experience in setting up the Microsoft power platform and D365 CRM / Sales environments with integration to Azure Entra ID

Experience to setup and utilize Microsoft Power platform CoE toolkit

Experience of managing D365 CRM application in operations – with handling tickets

Support fellow engineers to provide guidance and support to resolve issues and encourage to adopt development/ automation best practices

Excellent Experience on Architecture and design elements of Microsoft power platform and D365 CRM / Sales modules

Excellent experience to provide production support of Microsoft power platform and D365 CRM / Sales modules based applications covering various aspects of ITSM processes

Experience on setting up the Microsoft power platform and D365 CRM / Sales environments with integration to Azure Entra ID

Experience on setting up CI/CD using Azure DevOps / ALM tools to promote solution on various environments

Experience to setup and utilize Microsoft Power platform CoE toolkit 

Experience on System Admin of D365 and Power Platform components including environment management and secure SDLC best practice

Experience of managing D365 CRM application in operations – with handling tickets

Support fellow engineers to provide guidance and support to resolve issues and encourage to adopt development/ automation best practices