SAP MOBILITY/SYCLO Agentry CONSULTANT(RARR Job 604)

JD: SAP MOBILITY/SYCLO CONSULTANT • Exp: Min 5 Yrs to 8 Yrs • Integration, Mobile Platform, Syclo, Sybase, Must have knowledge of Agentry and devices • Must have experience in Creation of OData services • Must have knowledge on SAP landscape • Must have excellent communication skills and have worked/interacted with teams across geographies • Experience and knowledge of key integration points between SAP modules • Understand client’s business environment mapped to SAP ERP • Use of consulting skills, business process knowledge Job Duties/Responsibilities: • Provide assistance to Customer in the ongoing application support of their SAP solution. • Support Globally without any region barrier on defect resolution, Incident & release management in a multi-vendor and multi-geography environment for ECC & its satellite systems • Understand the different Severities and Priorities based on the Level of issue • Understand the different SLA's and coordinate with support team for expediting the resolution of tickets • Ability to Coordinate with Business users and Support team • Consultant will actively get involved and provide following services in scope of the engagement: • Incident Management: Acceptance of Ticket from Users, Analysis and resolution of Incidents according to defined solution scope and agreed SLAs • Request Fulfilment: Acceptance of Ticket from Users, Implementation of Service Request, Request for Continuous Operations according to defined solution scope • Problem Management: Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs • Change Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning and deployment of Change, Carry out Ticket-based documentation • Proactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues • Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements • Carry out Ticket-based documentation • Request involvement of SAP Product Support as necessary • Act as a liaison and Coordinate with Technical and other team members for resolution of issues