SAP ABAP + TM (Technical Consultant)(RARR Job 5311)

Job Responsibilities

• Drive timely and high-quality resolution of complex and escalated customer issues with a focus on critical incidents and deep-dive problem analysis.

• Collaborate closely with cross-functional teams, including Development, Product Management, and Service Engineering, to ensure fast-track solutions for top-priority cases.

• Apply advanced root cause analysis techniques to resolve challenging issues and improve systemic stability for our customers.

• Contribute to knowledge sharing through high-quality Knowledge Base Articles, FAQs, and internal best-practice documentation.

• Continuously drive improvements in support delivery by analysing past incidents, proposing process optimizations or escalations.

• Participate in shift-based support to meet 24x7 service requirements.

• Take an active role in stakeholder communication and customer engagement to build trust and long-term value.

Candidate Profile-

• Bachelor’s or master’s degree in computer science, Engineering, or a related f ield.

• Minimum 3–5 years of experience in SAP Technical Support, Application Management, or Solution Engineering roles, with demonstrated ownership of complex issues.

• Strong ABAP Debugging skills.

• Sound understanding of SAP system architecture, integrations, and technical layers.

• Experience with at least one SAP functional area such as Transport Management is desirable.

• Proven problem-solving, analytical thinking, and communication skills.

• Ability to thrive in high-pressure, customer-facing environments.

• Strong commitment to quality, continuous learning, and collaboration.

• Experience working with ERP customers and handling executive-level communication is a plus.

• Exposure to cloud-based systems or SAP S/4HANA is a strong advantage.