SAP ABAP + EWM (Technical Consultant)(RARR Job 5310)

WHAT YOU WILL DO

• Drive timely and high-quality resolution of complex and escalated customer issues with a focus on critical incidents and deep-dive problem analysis.
• Collaborate closely with cross-functional teams, including Development, Product Management, and Service Engineering, to ensure fast-track solutions for top-priority cases.
• Apply advanced root cause analysis techniques to resolve challenging issues and improve systemic stability for our customers.
• Contribute to knowledge sharing through high-quality Knowledge Base Articles, FAQs, and internal best-practice documentation.
• Continuously drive improvements in support delivery by analysing past incidents, proposing process optimizations or escalations.
• Participate in shift-based support to meet 24x7 service requirements.
• Take an active role in stakeholder communication and customer engagement to build trust and long-term value.

WHAT YOU BRING

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.
• Minimum 5-6 years of experience in SAP Technical Support, Application Management, or Solution Engineering roles, with demonstrated ownership of complex issues.
• Strong ABAP Debugging skills.
• Sound understanding of SAP system architecture, integrations, and technical layers.
• Experience with at least one SAP functional area such as EWM is desirable.
• Proven problem-solving, analytical thinking, and communication skills.
• Ability to thrive in high-pressure, customer-facing environments.
• Strong commitment to quality, continuous learning, and collaboration.
• Experience working with ERP customers and handling executive-level communication is a plus.
• Exposure to cloud-based systems or SAP S/4HANA is a strong advantage.