Qilk Sense Administrator(RARR Job 5228)

We are looking for a dedicated and proactive Application Support Engineer with expertise in Qlik Sense (Admin & Developer) and SAS ETL. The ideal candidate will provide technical support for data integration and visualization platforms, troubleshoot production issues, and ensure application stability and performance.

Key Responsibilities:

• Provide technical support for Qlik Sense dashboards, data models, and administrative components.

• Support SAS ETL jobs and troubleshoot any data pipeline issues.

• Investigate, diagnose, and resolve software issues reported by users.

• Debug application code and recommend or implement fixes and workarounds.

• Work closely with development and QA teams to test and validate defect resolutions and software enhancements.

• Maintain accurate and up-to-date documentation of support procedures, known issues, and resolutions (SOP/KEDB).

• Perform root cause analysis (RCA) for recurring issues and drive Problem Management initiatives.

• Participate in on-call support rotations to resolve critical incidents outside of business hours.

• Monitor platform performance and proactively suggest and implement improvements to enhance reliability, efficiency, and user experience.

Required Skills & Qualifications:

• 3+ years of experience in application support with Qlik Sense (Admin and Developer).

• Strong hands-on experience in SAS ETL processes and tools.

• Proficient in troubleshooting data visualization and integration issues.

• Strong debugging skills with the ability to analyze logs, error messages, and code.

• Familiarity with ITIL processes such as Incident Management, Problem Management, and Change Management.

• Excellent communication skills to collaborate with cross-functional teams and end-users.

• Experience in documenting support processes, known issues, and resolution steps.

Preferred Qualifications:

• Experience with ticketing tools like ServiceNow, JIRA, or Remedy.

• Knowledge of databases (e.g., Oracle, SQL Server, PostgreSQL) and SQL for data analysis and validation.

• Exposure to cloud-based BI or data platforms (e.g., Qlik Cloud, Azure, AWS).

• Certifications in Qlik Sense or SAS technologies are a plus.

Soft Skills:

• Strong analytical and problem-solving skills.

• Ability to work independently and manage priorities in a fast-paced environment.

• Customer-focused with a commitment to delivering high-quality support.