Follow established customizing guidelines and best practices.
Contribute to a knowledge-sharing attitude within the module team globally.
Contribute to module team meetings as decided/required.
Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in the module team.
Actively collaborate with the Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team.
Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them.

Overall Technical Qualifications and Key Responsibilities:

Good technical knowledge in CRM WEB UI.
Extensively worked in CRM Sales and Marketing process.
Work experience in BRF (Business Rule Framework).
Experience in SMARTFORMS and ICF (Internet Communication Framework) services.
In depth knowledge in CRM One Order Framework.
Extensively worked in BAdI s, RFC functional modules, Actions and Events in CRM.
Experience in developing Interfaces (Involving Idoc s).
Good Knowledge of Performance Optimization Techniques.
Good Knowledge in CRM Middleware.
Work Experience in Workflow (Mainly in CRM).
Conceptual Functional Knowledge in CRM Sales, Marketing and Service Process.
Experience from working in implementation/rollout projects.
Excellent communication and presentation skills.
Experience of the SAP Service Parts Management integrated scenarios would be appreciated (CRM, ECC, SCM).
Experience in IPC routines would be appreciate.
Overall Position Competencies.
Able to analyze and solve day to day issues from business with-in agreed SLA.
Experience in handling Change requests and problem management.
Ability to scope, prepare TS , script and execute interface tests.
Strong analytical, problem solving, and conceptual skills..
Good coordination with team members and customers is must.
Excellent communication skills, make presentations, participate and/or drive workshops.
Experience in working with global/international teams will be considered
Additional requirement (Is Must).
Should be willing to work on CET shift to support and on EST shift occasionally depending on need.
On-Call for extended hour support.
Available on phone to attend to any major issues.
Support testing and be there for weekend supports if needed for Infra related changes.