SAP Commerce(RARR Job 5109)

5 to 7 years

• Working on development queue to reduce support backlog and improve the support solution share.

• Responsible for planning and coordinating all activities required to perform, monitor, and report on the process.

• Record and classify received incidents and undertake immediate effort to restore them.

• Provide first-line investigation and diagnosis of all incidents and service requests.

• Escalate major incidents to Incident or Problem Manager.

• Own all incidents and service requests throughout the lifecycle.

• Technical requirements knowledge of SAP Commerce is required.

• Experienced in Hybris, web development, and other web technologies including but not limited to HTML, CSS, JavaScript, REST, JSON, SQL, etc.

• Customer-facing support experience or proven ability to communicate and break down technical ideas to business stakeholders and technical users.

• Understanding of mobile platform development (iOS and Android) is an advantage.

• General understanding of programming languages, APIs, and database technologies.

• Broad understanding of enterprise web architectures.

• Critical and creative thinking.

• Passion for fast-paced problem-solving.

• Experience with website debugging tools such as Charles, Fiddler, Wireshark, Firebug, etc. preferred.

• Experience with monitoring tools such as Kibana is helpful.

• Experience with SaaS is preferred.

7 to 12 years
 

• Working on the development queue to reduce the support backlog and improve the support solution share.

• Responsible for planning and coordinating all activities required to perform, monitor, and report on the process.

• Record and classify received incidents and undertake immediate effort to restore them.

• Provide first-line investigation and diagnosis of all incidents and service requests.

• Escalate major incidents to Incident or Problem Manager.

• Own all incidents and service requests throughout the lifecycle.

• Technical requirements knowledge of SAP Commerce is required.

• Experience with Hybris, web development, and other web technologies including but not limited to HTML, CSS, JavaScript, REST, JSON, SQL, etc.

• Customer-facing support experience or a proven ability to communicate and break down technical ideas to business stakeholders and technical users.

• Understanding of mobile platform development (iOS and Android) is an advantage.

• General understanding of programming languages, APIs, and database technologies.

• Broad understanding of enterprise web architectures.

• Critical and creative thinking.

• Passion for fast-paced problem-solving.

• Experience with website debugging tools such as Charles, Fiddler.