SAP - Client Delivery Manager(RARR Job 5114)

As a Client Delivery Manager, you are responsible for building a solid customer relationship, driving the end-to-end customer engagement including commercial responsibility, managing operational governance incl. problem- and escalation management, oversee maintenance project delivery, financial plan, and milestones. Together with your technical counterpart, you own the customer landscape and act as an ambassador by translating customer needs to our internal technical and operational teams and by explaining technical details to a non-technical audience with our client.

What you bring
• Bachelor's degree or higher
• Excellent written, verbal communication and presentation skills to effectively communicate (and escalate) projects plans, governance information and technical issues
• Strongly focused on quality, customer success and driven by results
• Ability to work effectively in international and virtual teams
• Expert in industry and standards and methodologies for operations (e.g., ITIL, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM)
• Experience in cloud technologies and hybrid landscapes (both technical and architectural), HANA, and/or SAP Basis administration
• > 8 years of relevant experience

Optional: Meet your team
Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). As private cloud managed services provider, Enterprise Cloud Services Delivery is offering a key aspect in the intelligent business transformation journey of our customers.

PURPOSE AND OBJECTIVES
One of SAP’s strategic customers has conducted a transformation program, part of which is to consume their entire SAP landscape as enhanced private cloud model provided by SAP with more than 80 productive systems and several of the largest HANA-based systems. To provide the right level of service, a dedicated team has been set up within Enterprise Cloud Services to work for this strategic client. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption as the customer is at the start of a large-scale S/4HANA transition program.