Informatica and Teradata Support Team Lead(RARR Job 4488)

Responsibilities

1.Team Management: Supervise and lead a team responsible for Level 1 and Level 2 support for Informatica and Teradata environments.

2.Incident Management: Oversee the resolution of incidents and service requests related to Informatica and Teradata platforms, ensuring timely and effective resolution within agreed SLAs.

3.Technical Expertise: Provide technical guidance and expertise to the support team, assisting in the troubleshooting and resolution of complex issues.

4.Escalation Point: Serve as a point of escalation for challenging technical problems, coordinating with Level 3 support and other stakeholders to ensure timely resolution.

5.Process Improvement: Continuously improve support processes, workflows, and documentation to enhance efficiency and effectiveness in handling support tickets.

6.Training and Development: Identify training needs for the support team and facilitate training sessions to enhance their technical skills and domain knowledge.

7.Performance Monitoring: Monitor support team performance and adherence to SLAs, implementing corrective actions as needed to maintain service levels.

8.Customer Communication: Maintain open communication channels with customers, keeping them informed about the status of their support requests and addressing any concerns or inquiries promptly.

9.Collaboration: Work closely with cross-functional teams, including development, operations, and quality assurance, to ensure seamless support and delivery of solutions.

Requirements:

1.Education: Bachelor s degree in Computer Science, Information Technology, or related field.

2.Experience: Significant experience in providing support for Informatica and Teradata environments, including experience in leading support teams.

3.Technical Skills: In-depth knowledge of Informatica PowerCenter, Teradata Database, SQL, and AWS environment

4.Problem-Solving Skills: Strong analytical and problem-solving abilities, with a focus on identifying root causes and implementing effective solutions.

5.Communication: Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.

6.Leadership: Proven leadership skills, with the ability to motivate and inspire team members to achieve their goals and deliver high-quality support services.

7.Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and adapting to changing requirements and priorities.