Informatica BDM Developer-(RARR Job 5227)

We are seeking an experienced Informatica BDM Developer to join our data engineering team. The ideal candidate will act as a primary point of contact for technical support, troubleshoot complex issues across big data platforms, and deliver solutions efficiently. This role requires hands-on expertise in Informatica BDM, Cloudera, Spark, and Python, along with a solid understanding of ITIL processes.

Key Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or ITIL tools.

• Diagnose and resolve medium-complexity technical issues in Informatica BDM, Cloudera, Spark, Python, and related data engineering technologies.

• Perform remote troubleshooting using diagnostic techniques and detailed questioning.

• Determine the best solution based on the issue and customer-provided details, ensuring high customer satisfaction.

• Escalate unresolved issues to higher support tiers when necessary.

• Walk customers through problem-solving processes and provide step-by-step technical help.

• Document all support activities including issues, resolutions, and actions taken in logs.

• Support BAU (Business As Usual), DPO, and DPS services with accurate and timely responses.

• Carry out incident management tasks including configuration, basic-to-medium tuning, and operational support in low-risk environments.

• Create and maintain operational documentation and incident/change records.

• Mentor junior team members and assist in knowledge transfer.

• Collaborate with infrastructure teams to coordinate maintenance activities and ensure system stability.

• Apply ITIL v3 methodologies for effective incident, problem, and change management.

Required Skills:

• Strong hands-on experience with Informatica BDM and PowerCenter.

• Proficient in Cloudera (Hadoop), Spark, and Python.

• Understanding of ETL processes, data pipelines, and big data architectures.

• Familiarity with incident management and ITIL-based support workflows.

• Excellent problem-solving skills with a proactive mindset.

• Strong verbal and written communication skills.

• Ability to handle pressure and resolve customer issues effectively.