Hadoop Administrator(RARR Job 5220)

We are seeking a skilled Hadoop/Cloudera Administrator to provide technical support for data integration and visualization platforms. The ideal candidate will also have exposure to Snowflake and AWS administration.

Key Responsibilities:

• Provide technical support to customers and internal teams for data integration and visualization platforms, primarily focused on Hadoop/Cloudera administration.
  Additional knowledge/experience in Snowflake and AWS administration is a plus.

• Investigate and troubleshoot software and system issues reported by users; perform root cause analysis and implement long-term solutions.

• Collaborate closely with development and QA teams to test and validate fixes and system enhancements.

• Debug application-level issues and provide effective resolutions or temporary workarounds as needed.

• Create and maintain comprehensive documentation for support processes, known issues, and resolution procedures.

• Maintain and update Standard Operating Procedures (SOPs) and Known Error Database (KEDB) with accurate and actionable information.

• Participate in problem management by identifying patterns in recurring incidents and driving root cause analysis and permanent fixes.

• Participate in on-call rotations to support critical production systems outside of standard business hours.

• Proactively monitor system performance and identify opportunities to enhance platform reliability, scalability, and user experience.