BMC Remedy CMDB Administrator(RARR Job 2997)

CMDB Job Description

BMC Remedy CMDB Administrator

• BMC Accreditation /Certification would be preferred

Experience on the latest version of the BMC Remedy will be ideal

• • • Sound knowledge of Remedy architecture and supporting tools with v18.08.
• Manage Roles and ; Permissions related to Asset Management.
  • • Works closely with requesters, Systems, and Service Delivery Teams to establish business requirements for the CMDB.
• Monitor CMDB Logs and identify issues with Discovery Sync, normalization, and reconciliation jobs.
  • • Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories
• Assist in defining and registering of configuration items (CIs); the appropriate level of attributes, and relationships required to support the CMDB Inventory Management process.
  • • Create and ; Monitor Normalization and Reconciliation Jobs to ensure accuracy of data coming from different sources
• Use Remedy Smart Reports creating reports for Business consumption from CMDB.
• Create and ; use Atrium Integrator Spoon jobs to extract, transform, and load CI attributes.
  • • Develop SQL queries and reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy.
    • Apply product fixes, hotfixes, patches, and configuration changes to support the business processes

Key Requirements:

• Understanding of the Common Data Model and experience in extending the CMDB data model
• Understanding of Service Blueprints, Service Definitions and Service Modeling in the Atrium CMDB
• Demonstrated  experience with BMC Remedy ITSM 18.08, specifically, Incident, Change and ; Asset Management
• Hands-on experience with the Atrium Integrator and Integration of ADDM and other Discovery toolsets
• Demonstrated and thorough understanding of normalization and reconciliation processes and configurations.
• Experience with Remedy Administration on the Multitenant environment.
• Experience with Remedy Development for Remedy Midtier and Smart IT.
• Should be capable of handling installation, upgrading and maintaining Remedy and related applications
• Troubleshooting of administrative issues on Remedy environment
• Knowledge on Defining and Debugging shell scripts on Linux, Unix, Solaris and Windows systems
• Manage any Remedy and ; CMDB improvements projects related to automation and best practice
• Hands-on experience in utilizing Remedy API and REST API to develop automation.
• Excellent management skill to keep track of recurring issues and escalate it to the relevant audience on time

Knowledge of Problem management to investigate recurring issues and close with permanent fixes