JOB DESCRIPTION – HEAD PROGRAM MANAGEMENT

Key Primary Responsibilities

Financial & Growth

• Lead implementation of customer projects / programs within approved budgets to achieve Profitable Growth
• Ensure project overruns are avoided with advance planning and cost optimization
• Support sales and marketing team for new business acquisition – coordination and communication with stake holders for estimation and response to customer RFQ’s
• Coordinate and align activities across the value chain for flawless execution

Customers, Suppliers & Technology Partners

• Understand customer requirements – events, volumes, timing etc. and drive internal activities for flawless execution of projects
• Update customer on the project status at regular intervals, drive initiatives to improve customer satisfaction; enhance customer relations
• Ensure timely Product/ Project development with no quality concerns and within target cost, capture lessons learnt and build data base for future developments

Business Processes

• Coordination between customers and in-house functions to meet product requirements as per milestones. Hold regular project reviews with team members
• Ensure communication within project team so that project members are on same page. Ensure coordination and alignment amongst the team members
• Identify and escalate any in-efficiencies that are present in the current system for business process improvements
• Drive a culture of openness and sharing of data/ information as necessary.
• Ensure data storage and data protection is as per company policy, lessons learnt are captured, project documentation and processes are completed on time
• Build an environment for zero tolerance to deviation from set processes and procedures. Focus on standard work practices, standard documentation etc.
• Prepare internal MIS and timely updates to senior leadership, escalation if any, management intervention and support required
• Risk analysis and risk mitigation plan

Employees, Learning & Development

• Institutionalise performance measures and accountability in the function
• Lead, coach and mentor the team
• Ensure effective communication between teams to facilitate exchange of information and implement change for improvements
• Provide leadership to the team, ensuring they are appropriately trained enabling them to succeed in their respective roles
• Build a team-based culture with harmonious and productive employee relationship, terminally responsible for motivation and retention of his team
• Ensure zero tolerance to deviation from company’s core values and systems
• Ensure a customer (internal customers and external customers) first culture.
• Succession Planning, career plan for high performers & performance improvement plan for low performers

Key Competencies & Skills

• Critical Skills – team management, coordination and communication, customer focus, manage disagreements, risk analysis
• Very Important Skills – analyse and solve problems, build partnerships and relationships, team motivation
• Important Skills - communicate effectively, demonstrate adaptability and listen to diverse points of view

Scope of Authority

1. All decisions leading to customer satisfaction, project execution to meet customer deliverables on quality, delivery, timing and cost
2. Authorities as outlined in DOA document

Organizational Interfaces + External Interfaces

1. Project team members, functional leaders & key leadership levels across the organization
2. Interface with customers, technology