Service Cloud (Omni Channel)(NCS/Job/ 1592)
For A Reputed Large Multinational Technology Company
5 - 12 Years
Full Time
Up to 15 Days
Up to 35 LPA
1 Position(s)
Bangalore / Bengaluru
5 - 12 Years
Full Time
Up to 15 Days
Up to 35 LPA
1 Position(s)
Bangalore / Bengaluru
Posted By : Nilasu Consulting Services Pvt Ltd
Salesforce Service CloudJob Description
🔧 Key Responsibilities:
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Configure and manage Salesforce Service Cloud for case management and customer support
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Set up and optimize Omni-Channel routing (queue-based and skill-based)
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Ensure seamless handling of customer interactions across channels (chat, email, phone, social)
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Collaborate with support teams to define routing rules, agent capacity, and presence statuses
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Monitor performance using Omni Supervisor and improve agent productivity
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Integrate Service Cloud with other Salesforce modules and third-party tools
✅ Required Skills:
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Strong knowledge of Salesforce Service Cloud
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Experience with Omni-Channel setup and routing logic
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Familiarity with case management, queues, skills, and presence configurations
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Understanding of Lightning Experience and console apps
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