SAP Lotus(NCS/Job/ 1393)

Experience: 2.5 to 4 Years

Location: Bengaluru

Notice Period: 30 days

Position: FTF/CW

CTC: 8 LPA (Can be discussed) | 66K PM (can be discussed)

Job Description

Job Title: Senior Application Engineer (HCL Lotus Notes)

High-Level Scope: Maintenance & administration of HCL Lotus Notes

Technology Stack: HCL Lotus Notes

Experience Required: 3 – 4 Years

Responsibilities:

• Corrective & Preventive Maintenance:

  • Troubleshoot and resolve issues affecting Lotus Notes applications, including server-side errors, client-side errors, mail flow issues, and replication problems.
  • Identify recurring issues and implement preventive measures to ensure stable and smooth operation of Lotus Notes applications.
  • Provide minor enhancements and bug fixes to improve functionality or performance based on user feedback or business needs.

• Application Support:

  • Provide L2/L3 support to business users for Notes-based workflows, databases, and mail configurations.
  • Manage user access controls, including database-level permissions and group membership configurations.
  • Perform regular database maintenance tasks, such as archiving, indexing, compacting, and performance tuning to ensure optimal functionality.

• Platform & Configuration Management:

  • Apply configuration changes to Lotus Notes applications to support evolving business requirements or to comply with IT policy updates.
  • Monitor and maintain integrations between Lotus Notes and other enterprise platforms such as SAP, SharePoint, and email gateways.
  • Support the rollout of approved configuration changes, ensuring controlled deployment with minimal disruption.

• Monitoring & Reporting:

  • Proactively monitor server health, performance, and resource utilization to detect and resolve any potential bottlenecks or failures.
  • Generate audit and compliance reports as needed to ensure adherence to operational and security policies.

• Knowledge & Documentation Management:

  • Maintain and update the knowledge base, SOPs, and documentation for all Lotus Notes applications and related processes under support.
  • Ensure all troubleshooting and support procedures are clearly documented for internal teams and end-users.

Qualifications:

• Educational Background:

  • Bachelor’s Degree in Computer Science, Information Technology, or a related field.

• Experience & Skills:

  • 3-4 years of experience in maintaining and supporting HCL Lotus Notes environments.
  • Strong understanding of Lotus Notes workflows, databases, and mail configurations.
  • Hands-on experience with server-side and client-side troubleshooting for Lotus Notes applications.
  • Proven ability to manage user access controls, permissions, and group memberships within Lotus Notes.
  • Experience in integrating Lotus Notes with other enterprise platforms like SAP, SharePoint, and email systems.

• Certifications (Optional):

  • HCL Lotus Notes Certifications (e.g., HCL Notes Application Development or Administration).
  • ITIL Foundation Certification or similar.

Tools:

• Application Maintenance: HCL Lotus Notes (Client and Server)
• Monitoring & Reporting Tools: SolarWinds, Nagios, or other server monitoring tools
• Configuration Management: HCL Domino Administrator
• Knowledge Management & Documentation: Confluence, SharePoint