ServiceNow ITOM (NCS/Job/ 1082)

• Provide architectural and design oversight to ensure all solutions are fit for purpose and use.
• Design/Build technical solutions based on client's needs and process requirements
• Deliver solutions using Agile software development processes
• Understand the current “as is processes” and deliver toolset changes based on upcoming process changes
• Customisation or development of enhancement requests for existing ITOM tools and processes
• Take care of end to end development activities for a specific enhancement or project as an individual contributor
• Work closely with BA’s, Architects, Testing team and process teams
• Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects
• Ensure gaps are clearly identified and reported to BA/stake holders
• Produce design documents where ever necessary
• Work closely with vendor resources to meet development deadlines in case of larger projects
• Take respective ownership as an individual contributor throughout the project lifecycle
• Take respective ownership of preparation of release plan
• Involve in Proof of concept activities and provide best possible solution to customer’s/stake holders
• Ongoing involvement in continuous improvement of toolset

Follow continuous improvement best practices by identifying and diagnosing improvement opportunities