ServiceNow Engineer(NCS/Job/ 595)

ServiceNow Engineer

Role Overview:
As a ServiceNow Engineer, you will be responsible for designing, implementing, and maintaining solutions on the ServiceNow platform. Your expertise will contribute to efficient IT service delivery, process automation, and overall organizational success.

Key Responsibilities:

Platform Configuration and Customization:

• Configure and customize ServiceNow applications to meet specific business requirements.
• Implement and maintain CMDB (Configuration Management Database) records.
• Develop workflows, business rules, and UI policies.

Integration and Automation:

• Integrate ServiceNow with other systems and tools (e.g., monitoring tools, HR systems).
• Create automation scripts and workflows to streamline processes.

Incident and Problem Management:

• Investigate and resolve incidents reported by end-users.
• Collaborate with cross-functional teams to ensure timely resolution.

Platform Governance and Security:

• Establish governance policies for ServiceNow configurations.
• Monitor security controls, access permissions, and compliance.

Documentation and Training:

• Create and maintain technical documentation for ServiceNow configurations and processes.
• Provide training to end-users and other IT staff.

Continuous Learning and Collaboration:

• Stay informed about ServiceNow’s latest features, updates, and industry trends.
• Collaborate with architects, developers, and stakeholders to enhance platform capabilities.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified System Administrator).
• Strong analytical, problem-solving, and communication skills.
• 2-5 years of experience in ServiceNow.