Organizational Change Management (OCM) Specialist (NCS/Job/ 1137)

Job Summary:

We are seeking experienced Organizational Change Management (OCM) Specialist with a strong understanding of the insurance industry to lead and support transformation initiatives for our clients. The ideal candidate will bring proven experience in driving user adoption, training, and communication strategies, while also offering consulting expertise within the insurance domain.

This role will play a key part in bridging the gap between business transformation and technology enablement, particularly within modern insurance platforms.

Key Responsibilities:

• Develop and execute comprehensive OCM strategies and plans including stakeholder engagement, communications, training, and resistance management.
• Conduct change impact assessments and readiness evaluations to support large-scale transformations initiatives.
• Serve as a business advisor for insurance operations, workflows, and best practices across insurance domains.
• Conduct thorough business process analysis to identify gaps, inefficiencies, and opportunities for improvement.
• Collaborate with project managers, technical teams, and client stakeholders to ensure smooth adoption of new systems and processes.
• Create and deliver engaging communications, training materials, and workshops tailored to business users.
• Identify change risks and develop mitigation strategies.
• Support organizational alignment efforts and during transitions to new core systems and digital platforms.
• Stay updated on trends, technologies, and best practices in the insurance sector and share insights with clients and the team.

Qualifications:

Education: Master’s degree (MBA or related)

Experience:

• 5+ years of experience in Organizational Change Management with demonstrated project leadership.
• Strong background in insurance consulting, specially within insurance domains such as underwriting, billing, claims, policy administration, or risk management.
• Excellent communication, facilitation, and interpersonal skills.
• Experience with change methodologies such as ADKAR, PROSCI, or similar frameworks.
• Proven track record of successful business transformation and technology adoption efforts.
• Strong understanding of insurance operations, regulations, and emerging industry trends.

Nice to Have:

• Experience with insurance core systems such as Duck Creek, Guidewire, Majesco etc.
• Familiarity with CRM or contact center technologies like Microsoft Dynamics 365, NICE CXone / NICE inContact etc.
• Prior experience in Agile and/or SAFe environments.
• Certification in Change Management methodologies (e.g. Prosci, ACMP) is a strong plus.