Developer/TechLead(Einstein Sales)(NCS/Job/ 1134)

A job description for a Salesforce consultant specializing in Einstein for Sales & Service Cloud would highlight proficiency in leveraging AI capabilities to enhance sales and customer service processes. The role would involve configuring and customizing Einstein features like lead scoring, opportunity insights, and predictive analytics to improve sales effectiveness and personalize customer service. Additionally, the consultant would be expected to analyze customer data, fine-tune AI models, and ensure data security and compliance.

Key Responsibilities and Skills

Sales Cloud Einstein

• Design and implement Einstein features for lead scoring, opportunity insights, and forecasting.

Service Cloud Einstein

• Configure and customize Einstein for service agents, bots, and knowledge base enhancements.

AI Model Management

• Monitor, analyze, and fine-tune AI models for accuracy and performance.

Data Analysis and Insights

• Extract valuable insights from customer data to identify trends and opportunities.

Configuration and Customization

• Configure Einstein features within Salesforce Sales and Service Cloud, ensuring they align with business needs.

Data Security and Compliance

• Ensure adherence to data security and privacy regulations when handling sensitive customer information.

Communication and Collaboration

• Effectively communicate technical concepts to non-technical stakeholders and collaborate with cross-functional teams.

Troubleshooting and Support

• Troubleshoot issues with Einstein features and provide technical support to end-users.

Continuous Learning

• Stay up-to-date with the latest advancements in Salesforce Einstein and AI technologies.

Example Job Description Snippets

• "Design and implement Einstein Lead Scoring to automatically qualify leads and improve sales conversion rates."

• "Configure Einstein Opportunity Insights to provide sales teams with valuable data-driven insights on deal prospects and customer sentiment."

• "Develop and implement Einstein Service Agent to automate customer service tasks and provide personalized support."

• "Monitor the performance of Einstein AI models and identify areas for improvement."

• "Ensure data security and compliance when using Einstein AI models to protect sensitive customer information."