Collections (o2C)- Analyst(NCS/Job/ 523)

Role : Analyst – Collections (o2C)

Experience : 3- 5 yrs

Shift : 4 pm – 1 am

Location : Kochi or ok for virtual for right skill set

• Responsible for service delivery of VIP customer ledgers and internal stakeholders
• Performance excellence: Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency waste - Support on/offshore activities
• Dispute Management – Dispute log and follow up on resolution with relevant owner
• Main point of contact for outstanding receivables
• Proactive problem solving on Order to Cash tasks: early billing, recurring issues and Purchase Order renewals
•  Create and take ownership over awareness and alignment of Order to Cash benefits, dispute management support, Purchase Orders renewals and On Stop processes
• Responsibility for ensuring all billing is qualified out immediately and any discrepancies are reported straight away
• Order to Bill Assistance: Support on local printing requirements and info chasing, complete sanity check of invoices, ensure dispatch of invoices to the customers and tracking, held Order to Bill / Order to Cash meetings to ensure info is shared and ownership remains clear.
• Commercial contractual knowledge - Strong commercial awareness to confidently report, negotiate and influence internal and external stakeholders
• Escalation and communication with Finance team (Working Capital Team Manager/Sales Account Managers /Project Managers / Revenue Owners/ Billing Team)
• Focus on Customer and Account Management community engagement to enhance the service reputation of Alight
• Service driven, proactive approach to problem solving - conference calls, Purchase Order renewal, pre-due collection activities and a collaborative escalation process
•  Stakeholder management – Promote clear, regular two-way communication between both parties. Strategic Working Capital management - Assist to reduce payment delays and unbilled debt in line with target