Service Desk Engineer(Job No 1035)

For It Solutions And Services Provider

3 - 10 Years

Full Time

Up to 15 Days

Up to 25 LPA

1 Position(s)

Abu Dhabi

3 - 10 Years

Full Time

Up to 15 Days

Up to 25 LPA

1 Position(s)

Abu Dhabi

Posted By : Mindtel Global Private Limited

Job Skills

Printers

Troubleshooting

Service Desk Engineer

Job Description

Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Engineer.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Provide 1st Level Support to speed up resolution of requests and complaints.
Liaison with staff, vendors, and suppliers to determine users’ requirements, execute projects, set service standards, and ensure quality performance and users’ satisfaction
Trouble shouting and fixing of Desktops, Laptops and Printers hardware issue
Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.
Assist Procurement Officer in developing and managing sourcing strategies for the organization.
Define purchasing recommendations that support business goals, in collaboration with senior management and stakeholders.
Research industry best practices and compare against organization’s practices to establish benchmarks for managing IT assets.
Formulate and implement processes and procedures for tracking and analysing technical and financial data of company software, hardware, and equipment from requisition through retirement.
Ready to follow 24/7 shift basis rotation.
Support in Multiple locations within UAE or as per business requirements
Bachelor in the field of computer science or management information systems or a related discipline.
Appropriate technical training
Language Skills-English, Arabic
At least 2 years relevant work experience
Experience with desktop and server operating systems.
Working knowledge of a range of diagnostic utilities.
Excellent written and oral communication skills.
Ability to conduct research into a wide range of computing issues as required.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
ITIL V3 Foundation