Incident Manager(Job No 1008)

Incident Managers scope of work

• 10+ yrs Major work experience.
• Manage the life cycle of the incident. (From Incident Identification to Incident restoration)
• Perform business impact analysis to categories and priorities the incident.
• Incident triage handling and  communicating about the same.
• 4-Conduct post incident review.
• Proactive monitoring and identifying of incidents.
• Collaborate with the IT cross functional teams ( IT infrastructure, IT security, dev team, app team, vendors, problem management, change management) and update about the incident management process.
• Identify the area of improvement through the continuous improvement process.
• Perform trend analysis and share the monthly, quarterly report to the management.
• Cater the Problem management team post the closure of the incident.
• Maintain and update the Incident Management process document.
• Maintain Incident records.