Salesforce-certified Product Manager with 10+ years' of experience working in the Banking, Payments, Technology, Telecom, and Healthcare industries.
expertise in CRM Implementation, Digital Transformation, Product Management, Requirement Analysis, Data Analytics, Business Process redesign, and Project Management.
Product owner with experience on Project Management and Salesforce Cloud Consultant.
Integrated Salesforce solutions with multiple data sources to deliver a customized suite of Salesforce applications using AGILE Methodologies for a large housing corporation based out of the US
Balanced multiple competing priorities, ensuring critical tasks were addressed promptly while maintaining overall project timelines
Collaborated with business stakeholders to gather requirements and customize Salesforce features for custom workflows

Led Agile teams in the successful implementation of Salesforce CRM.
CRM: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Data Cloud,Google Cloud Platform, CRM Analytics
MS Office Suite: MS Excel, PowerPoint, MS Visio, MS Project, MS Visio
Data Visualization: Power BI, Tableau
Planning Tools: Jira, ALM, VSTS Azure, TFS Confluence
Testing/Defect Tracking Tools: HPQC, Service Now, Postman, SOAP UI
Marketing tools: Agility Harmony, Agility Loyalty
Database: SQL, BigQuery
Experience in product management with a focus on live product operations and support within a large and complex organization.
Proven experience on salesforce products : Sales and Service Cloud, Marketing cloud, data cloud.
Background in software engineering with hands-on experience in managing and supporting live digital assets.
Proficiency in agile methodologies and tools (e.g., Scrum, Kanban, Jira).
Experience with incident management and resolution processes.

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