Subject Matter Expert (Phoenix OT)(Klo Job No 66)

Job description

We require a Subject Matter Expert with expertise in the Phoenix OT environment to support the transition and operational support. The SME should have a deep understanding of the Phoenix Architecture(Switches and Mguards and other OT related devices) and configuration to ensure a successful onboarding process and seamless operational continuity.

Job description:

Knowledge Transfer & Documentation

• Conduct in-depth sessions with the incumbent team to understand the existing OT environment, architecture, and configurations.
• Reviewing technical documentation, such as network topology, system configurations, integration and documentation and ensure completeness, accuracy, operational workflow and compliance with regulatory requirements.
• Identify custom configurations, integrations, and automation in place.
• Validate and prepare Standard Operating Procedures (SOPs), escalation matrices, and troubleshooting guides.

Technical Assessment & Gap Analysis

• Assess the current state of the infrastructure, including hardware, software, and security policies.
• Identify any gaps, risks, or technical debt that need to be addressed before the transition.
• Recommend improvements or optimizations to enhance system reliability and performance.
• Providing recommendations and insights based on the findings of the due diligence assessment.

Operational Support & Readiness

• Assist in setting up monitoring, alerting, and incident response mechanisms for continued support.
• Ensure that necessary access controls, user privileges, and security policies are in place.
• Validate and support the integration of OT applications with ITSM tools (e.g., ServiceNow) for automated ticketing.
• Identifying potential technical risks and vulnerabilities that may impact the organization's operations, data security, or compliance.
• Support Operational issues

Training & Enablement of Orange Resources

• Provide hands-on training and knowledge transfer to Orange I2 operational team.
• Develop a transition playbook outlining key procedures and troubleshooting methods.