Install, move, and decommission IT equipment (servers, switches, routers, storage).
Perform hardware diagnostics, break/fix support, and RMA processing.
Monitor and respond to alerts from infrastructure, environmental, and power monitoring systems.
Perform regular inspections of data centre systems including HVAC, power, fire suppression, and cabling.
Coordinate with IT, facilities, and network teams to support maintenance, upgrades, and deployments.
Maintain accurate inventory of equipment and consumables using asset management tools.
Conduct structured cabling tasks including fiber and copper patching, labelling, and troubleshooting.
Support remote hands activities and assist with system configuration as required.
Follow all standard operating procedures (SOPs), safety guidelines, and escalation protocols.
Provide timely documentation of activities, incidents, and updates in ticketing systems.

Required Qualifications:

1–3 years of experience working in a data centre, NOC, or infrastructure support role.
Basic understanding of server, storage, and networking hardware.
Familiarity with operating systems (Windows, Linux) and basic command-line usage.
Knowledge of rack/stack procedures and power/cooling considerations.
Comfortable working with hand tools and lifting equipment up to 50 lbs.
Strong organizational skills and attention to detail.
Willingness to work in a 24/7 environment, including weekends and shift rotations.

Preferred Qualifications:

Experience with data center infrastructure management (DCIM) tools.
Understanding of IP networking and structured cabling standards.
Certifications such as CompTIA A+, Server+, Network+, or vendor-specific credentials.
Familiarity with ITSM systems (e.g., ServiceNow, Jira).
Experience with monitoring platforms and basic scripting (e.g., PowerShell, Python) is a plus.