Executive – QA (Customer Care Executive)(HOP Job/ 11)
For Leading Fmcg Brand
1 - 3 Years
Full Time
Up to 30 Days
Up to 4.00 LPA
2 Position(s)
Naroda
1 - 3 Years
Full Time
Up to 30 Days
Up to 4.00 LPA
2 Position(s)
Naroda
Posted By : HOPE HR MANAGEMENT SERVICES
TeamworkJob Description
1. CRM portal operations handle by QA.
2. Monitor and review CRM portal complaints, feedback and suggestions and sharing to the concern department.
3. Monitor and review CFA/distributor/dealer/Parlor, Complaint/ feedback and suggestions and sharing to the concern department.
4. Ensure customer/consumer satisfaction/communication after reviewing the corrective action.
5. Reporting and analysing trend report with respect to complaints, feedback and suggestions.
6. Continual improvement, suggestions and updation of portal and trend analysis.
7. Coordination and timely closure of complaints.
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