Senior Network Analyst(BMC Job 292)

JD of IT – Senior Network Analyst - Palo Alto

Reports to IT Manager

Responsible for smooth running of Global IT Network and Security Operations and ensures Network Infrastructure up to company IT Security Standards.

Responsibilities includes:

• Delivers L2 Level IT Services across organization through IT Service Management System via ticketing process.
• Installation and Configuration of Network/Security Devices and NMS
• Pal Alto / Panorama and SDWAN Administration and Health Monitoring
• VM Virtual Platform Deployment and Administration
• Provides support, follows through service delivery process documentation.
• escalation for service / support with third party service providers
• Monitoring and Maintain NW/Security Systems (In house / 3rd Party )
• Maintain IT NW/Security Infra (licence, software versions etc.) and ensure Service Levels.
• Health Monitoring of NW/Security Operations to keep the I.T. infrastructure up time.
• Troubleshooting NW/Security bugs/errors and diagnosing and solving issues;
• Focus on Root cause analyses and Review of continuous improvements
• Interact with IT Service Desk staff or customers through a series of actions, either face to face or over the telephone to help set up systems or resolve issues as assigned through IT Service Desk Ticketing System.
• Follows procedural documents and written instructions to repair a fault or set up a system;
• Follow Change Management Practices and adhere to IT Policies.
• Setting up new users' accounts and profiles and dealing with password issues;
• Regularly updates Service Desk Ticket progress/status includes Time Reporting.
• Continuous prioritisation and review open cases with timely escalation to management.
• Establishes good working relationship with internal customers, Vendors and other professionals.
• Part of Team for exploring testing and evaluating new technology;
• Monitor / Conducts regular safety checks.
• Network Health Check includes Switches / APs / Routers and Security Systems
• I.T. Process & IT Audit compliance

Qualifications / Experience:

• Graduate in any stream with deep Network and Security Support Knowledge
• Experience in Virtual Platform Knowledge (VMWare/HyperV)
• Extensive experience with Palo Alto firewall appliances, routers, Juniper/Cisco switches, and Cisco access points. IPSec and SSL VPN
• Expert in Palo Alto SDWAN technology
• Palo alto Firewall: proficiency in configuring, maintaining and troubleshooting Palo Also firewalls as well as utilizing to segment internal traffic or Cisco/Fortigate equivalent experience
• Palo Also Panorama expertise
• 5 - 7 years’ experience working in similar profile, preferably with Manufacturing or in MNC environment
• Palo Alto PCNSA, PCNSE or Cisco CCNP certification a plus
• Flexible in working in Rotation Shifts
• Hands on knowledge of Network/Security Device Management.
• Must have knowledge of Network/Security Deployment, Testing and Support cycles.
• Ability to adapt working style to changes as needed by IT Management.
• Good customer service skills.
• Good oral and written communication skills.
• Well versed in MS Office Environment.
• High on initiative. Conveys a sense of urgency and drives issues to closure, persists despite obstacles and ambiguities.
• VMWare deployment and support knowledge preferred.