Salesforce ServiceMax Business Analyst (RARR Job 6148)

We are hiring a Salesforce ServiceMax Business Analyst to drive digital transformation initiatives across service operations. This role involves working on end-to-end service lifecycle processes and collaborating with global stakeholders.

Key Responsibilities:

• Act as a solution expert for ServiceMax and Salesforce-based service platforms
• Gather, analyze, and translate business requirements into functional solutions
• Manage end-to-end service processes including:
  • Service Sales & Customer Support
  • Service Contracts & Offer Management
  • Work Order Management, Dispatching & Scheduling
• Ensure seamless integration with ERP systems (SAP / Oracle)
• Support continuous improvement and system enhancements
• Collaborate with global teams and stakeholders

Required Skills:

• Strong experience in ServiceMax (Mandatory)
• Hands-on experience with Salesforce platform
• Experience in Business Analysis within service domain
• Knowledge of Field Service Management processes
• Exposure to ERP integrations (SAP / Oracle)