AEM/ecommerce Program manager (RARR Job 5960)

Program Delivery & Governance

• Own overall program delivery across AEM Sites, Campaign, Analytics/CDP and Commerce (Hybris / SAP Commerce) platforms
• Drive program planning, milestones, sprint/release governance, go‑lives, and hypercare
• Manage risks, dependencies, quality metrics, and delivery timelines across workstreams

Customer & Stakeholder Management

• Single point of contact for customer delivery leadership, sponsors, and product owners
• Lead status reviews, steering committees, executive updates, and escalation management
• Ensure transparency, scope control, and customer confidence throughout the program

Resourcing & Capacity Management

• Define and manage resourcing strategy across onsite, near‑shore, and offshore teams
• Ensure right mix of AEM and Commerce skills, continuity, and long‑term team stability
• Proactively address skill gaps, attrition risks, and partial allocation challenges

Financial & Commercial Ownership

• Own program financials including revenue realization, billing governance, and forecasting
• Manage effort estimation, change requests, margin protection, and prevent revenue leakage

Quality & Best Practices

• Ensure adherence to AEM and SAP Commerce best practices, security standards, and delivery quality
• Partner with architects and technical leads to ensure scalable, stable, and future‑ready solutions

Experience & Skills

• 13-16 years of IT experience with strong program delivery background
• Hands‑on experience managing AEM and(or)  SAP Hybris / SAP Commerce programs
• Strong customer management, resourcing, and escalation handling skills
• Proven ability to deliver under tight timelines and high‑pressure customer environments
• Very good comm skills