P2P System Support Engineer (Finance Technology) (RARR Job 6150)

We are seeking a motivated P2P System Support Engineer to join our Finance Technology support team. This role involves day-to-day functional support, system administration, and troubleshooting across Procure-to-Pay (P2P) and Finance platforms—primarily Coupa and Concur, with exposure to Avalara, NetSuite, CoStar, and Service Channel.

This opportunity is ideal for early-career professionals with 1–2 years of experience in financial systems support who are looking to grow in a fast-paced, global environment.

Key Responsibilities

1. System Administration & Functional Support
   • Provide daily support for Coupa (PR/PO lifecycle, invoicing, virtual cards, approval workflows)
   • Support Concur (travel & expense management, report issues, integration exceptions)
   • Manage user access, roles, and permissions across systems
   • Maintain chart of accounts, approval workflows, and basic configurations
2. Troubleshooting & Issue Resolution
   • Act as L1/L2 support for P2P system issues
   • Investigate and resolve integration failures (e.g., Coupa ↔ NetSuite, Concur ↔ ERP)
   • Escalate complex issues to vendors when required
   • Ensure timely resolution, especially during US business hours
3. Ticket & Query Management
   • Handle and resolve tickets via Slack and Jira
   • Document recurring issues and solutions for knowledge continuity
4. Cross-Functional Collaboration
   • Work with Finance, Accounting, Tax, AP, Procurement, and IT teams
   • Communicate effectively with business users and provide regular updates
   • Support documentation and runbook creation
5. Knowledge & Documentation
   • Maintain SOPs, process flows, and error-handling guides
   • Participate in knowledge transfer sessions with stakeholders

Required Skills & Qualifications

• 2+ years of experience in P2P / finance systems or application support
• Hands-on experience with at least one (Coupa or Concur preferred):
  • Coupa (PR/PO, invoicing, supplier setup, integrations)
  • Concur (Travel & Expense)
  • NetSuite (basic understanding)
• Familiarity with tools like Google Sheets/Excel, Slack, and Jira
• Strong communication skills and business English