L2 Identity support engineer (RARR Job 6310)
Job Skills
Job Description
Secondary skills should be L2 level minimum for L3,L2 AD or Entra ID or Automation or CyberArk or PKI
Role Summary Identity Support Engineer will propose a strong back group in enterprise rooting technologies and basis log analysis skills using Splunk The candidate handle escalated operational issue assist in routing configuration changes and support EntraID AD Defense infrastructure under the guidance of L3 Teams This role is ideal for professionals who are experienced in daytoday identity troubleshooting
Key Responsibilities
Provide Level 2 support for routing related incident across enterprise Identity EntraID AD Defense environment
Troubleshoot and resolve issue and configuration updates
Assist implementing routing change patch selection policies and configuration update
Use basic Splunk searches to analyze logs troubleshooting routing anomalies and support incident diagnosis
Coordinate with service providers for circuit level escalations and performance issues
Monitor and track link availability interface status and routing tables
Maintain documentation including network topology diagrams SPOs and incident records
Ensure tickets are uploaded with resolution details and escalated as needed within SLA timelines
Required Skills Experience
Expertise in minimumonewithinACTIVE DIRECTORY ENTRAID POWERSHELL Infrastructure as Code Azure Devops
Strong mindset and understanding of identity security framework MS Tiering model Enterprise Access model expertise
AD and EntraIDsecurity posture tool MS Assessment Semperistools MS identity Secure Score PingCastle Bloodhound
Proven track record overseeing Identity solutions minimum 2 technologies expertise EntraID hybrid env with MS Active Directory
Experience multisite or international is highly desirable
Experience in complex environment
Troubleshooting root cause analysis
L2 skills minimumonewithin PAM CYBERARK API REST PKI MICROSOFT ADCS
Key Competencies
Strong interpersonal and stakeholder management skills
Analytical thinking and problem solving mindset
Ability to work in a high pressure environment with 24x7 operations
Strong documents and presentation skills
Process driven approach with attention to compliance and governance
Certifications Qualifications
Bachelors Masters degree in Computer Science IT or related field
