IT Service Desk Engineer (RARR Job 6462)

Proven experience in IT support, Service Desk, Technical Support or Customer Support

• Good understanding of IT concepts and 1st level support experience for:
  • M365 (Outlook, Teams, OneDrive)
  • End user Device Support: Laptop OS (MS Win11, MAC iOS) support, Networking, Client VPN (Zscaler), iPhone
  • User management: AD users & groups, MFA, Permissions and Access management, Azure and Intune relevant experience
  • Application Support: Software installation and troubleshooting

Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary

Problem-solving skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations

Customer-oriented and cool-tempered

Ability to work in a team and communicate effectively