CRM Support Specialist (RARR Job 6471)

Provide support to Product Owner, CRM Capability Experts and C4C Team in general;

• Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept;
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
• Create, maintain and improve existing SAP C4C Training documentation;
• Organize and deliver trainings to SAP C4C end-users;
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
• Cooperate with technical department during implementation of technical requirements and bug fixing processes;
• Assist during creation of documents for business/technical requirements;
• Test SAP Sales and Service solution and document bugs;
• Manage manual and automated data imports into the system;
• Document processes and interfaces;
• Work on data quality check.

Profile (technical/technological skills, soft skills)

• University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT
• At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
• Experience in Implementation of CRM solution (mandatory)
• Experience in Support processes (mandatory)
• Exceptional presentation skills (mandatory)
• Familiar with Agile methodology
• Knowledge of JIRA or similar tracking tool
• Advanced Excel knowledge
• Able to work in cross-functional teams and international environment
• Willingness to work in a global & virtual team
• Good communication skills, ability to think analytically and willingness to learn new things
• Fluent in English
• Eager to work with the newest technologies
• Proactive and can easily adapt to new development environment
• Self-motivated and with a great sense of ownership
• Team player and willing to give and recieve feedback
• Think outside the box and try to find creative approaches to challenges