TRIRIGA Administrator (NCS/Job/ 3435)

The IBM TRIRIGA Administrator is responsible for the day-to-day administration, configuration, monitoring, and support of the TRIRIGA Integrated Workplace Management System (IWMS). This role ensures the stability, performance, and security of the TRIRIGA environment, supports business stakeholders, coordinates system updates, and maintains data integrity. The administrator works closely with Real Estate, IT teams, and third‑party vendors to ensure TRIRIGA aligns with evolving business and operational needs.

Key Responsibilities

1. System Administration

• Manage daily operations across TRIRIGA environments (DEV, TEST, UAT, PROD).
• Perform system monitoring, performance tuning, and troubleshooting.
• Maintain platform upgrade levels and coordinate application version deployments.
• Install the TRIRIGA Platform with WebSphere, and perform platform upgrades and updates for dependent components.
• Configure and maintain TRIRIGA Single Sign-On (SSO).

2. User & Security Management

• Set up and manage user accounts, security groups, and role-based access within TRIRIGA.
• Ensure adherence to internal security policies and audit requirements.

3. Maintenance & Support

• Provide L2/L3 technical and functional support for the TRIRIGA Real Estate module.
• Investigate platform defects, coordinate fixes, and engage with IBM Support as needed.
• Monitor system logs, triage workflow failures, and ensure timely issue resolution.
• Troubleshoot and resolve SSO-related issues.

5. Patch, Upgrade & Release Management

• Plan and execute TRIRIGA platform upgrades and fix pack deployments.
• Maintain environment documentation, change logs, and release notes.
• Analyse and address vulnerabilities on TRIRIGA servers and related components.

6. Compliance & Best Practices

• Ensure system configurations align with organizational standards and industry best practices.
• Follow ITIL processes for change, incident, and problem management.