Software Asset Management (NCS/Job/ 3792)

Provide Technical Support for Desktop, Lotus Dominos mail client and MS office products.

Installation and troubleshooting of Operating systems (Windows 10)

Assisting users for any issues in their day-to-day IT operations

Monitoring the pending tickets and ensure regular updates

Troubleshooting 1st level Local network related issues

Troubleshooting 1st level laptop hardware related issues

Monitor the ticket SLAs and act against the SLA warnings

Troubleshoot application related issues

Configure & update Antivirus software

Resolve all Hardware and Paper Jam Issues with respect to Printers

Coordinate with Hardware support teams and resolve any hardware failures in the printers

Resolve any issues for the print service due to virus in the network.

Basic understanding on working of Active Directory, DNS, DHCP

Should have experience of software Vulnerabilities management & End of life and Blacklisted software management of endpoint devices.

Should have knowledge of software Installation, Updating and Removal.

Should have basic knowledge any software license management tool

Should have basic knowledge of Excel and reporting.

Should have knowledge of Windows patching and troubleshooting on endpoint devices