SalesOps Analyst (NCS/Job/ 3329)

Position Title:

SalesOps Analyst

Reports To:

Lead – Growth Office

Location:

India

About Company

We are a digital systems company and a community of passionate, purpose-led individuals seeking to enhance people’s lives with technology. We deliver digital solutions with speed and at scale to address our customers’ complex business challenges. We are one of the largest providers of Digital Applications and Technology Solutions on SAP Business Technology Platform (BTP) and SAP on-premise platform. To learn more about Incture, visit incture.com

Culture at Incture

We take pride in trust, transparency and open communication across all levels. You will thrive, if you are open to learning and making a difference in an intrapreneurial and fast-paced environment. We offer competitive salary and perks and a meritocracy driven career growth path.

Role Overview

We are seeking a data-driven and detail-oriented Sales Operations Analyst to support our Growth team with analytics, CRM management, and scalable process improvements. This role is critical in driving operational efficiency, data accuracy, and actionable insights that empower our sales organization to achieve its growth targets.

Job Description & Responsibilities

The Sales Operations Analyst will play a critical role in strengthening reporting, governance, and operational rigor across a complex, multi-geo sales organization spanning NA, EU, and APJ. This role will ensure data integrity, reporting accuracy, and scalable processes that enable leadership to make informed, timely decisions.

Global Reporting & Analytics (NA, EU, APJ)

• Design and maintain executive dashboards covering pipeline health, sales performance, forecasting accuracy, and revenue trends across NA, EU, and APJ regions.
• Manage complex multi-geo reporting requirements including currency normalization, time-zone alignment, and regional performance roll-ups.
• Deliver recurring and ad-hoc analytics to support regional and global leadership decision-making.
• Partner cross-functionally (Sales, Marketing, BDIS, Finance, Delivery) to align KPIs and maintain a single source of truth.
• Translate data into actionable insights to drive revenue and operational improvements.

Data Governance & Quality

• Establish and enforce data governance standards to ensure accuracy, completeness, and consistency across systems and regions.
• Conduct regular audits, deduplication, and data enrichment initiatives.
• Maintain standardized data definitions and reporting logic across global teams.
• Champion a culture of data accountability within the sales organization.

Sales Performance, Metrics & Rewards Data

• Track and analyze core KPIs including quota attainment, win rates, deal velocity, pipeline coverage, and productivity metrics.
• Build recurring performance scorecards for leadership and individual contributors across regions.
• Identify trends, gaps, and optimization opportunities to improve global revenue performance.
• Support structured forecasting processes with data-backed insights.
• Collect, validate, and consolidate performance data required for Rewards & Recognition programs.
• Partner closely with the Sales Enablement Lead by providing accurate and timely performance insights to support incentive programs, recognition initiatives, and performance-based rewards.

Process Excellence & Scalability

• Design, document, and implement scalable and standardized sales processes aligned to the GTM strategy.
• Identify operational bottlenecks across regions and recommend efficiency improvements.
• Improve forecast reliability and pipeline visibility through structured workflows.
• Support enablement initiatives with data-driven process enhancements.

Tools & Systems Management

• Own and optimize the sales tech stack (CRM, reporting tools, data enrichment platforms, etc.).
• Ensure seamless data flow and system alignment across global GTM platforms.
• Evaluate and implement new tools and integrations to enhance efficiency, governance, and reporting visibility.

CRM Ownership & Administration

• Serve as the end-to-end CRM owner — managing users, roles, workflows, automations, and integrations.
• Ensure strong data hygiene and governance across Accounts, Opportunities, Leads, and Activities.
• Drive CRM adoption through structured training, documentation, and ongoing user support.
• Continuously optimize CRM configuration to align with evolving global sales processes.

Relevant Experience & Competencies

• 3+ years of experience in Sales Operations, Revenue Operations, Business Operations, or similar operational roles in IT Products/ Services Orgs.
• Strong proficiency in Excel and/or Google Sheets, with the ability to manipulate large datasets and derive actionable insights.
• Hands-on experience with CRM systems (preferably Zoho CRM), including reporting, workflow configuration, and data management.
• Experience working with analytics and visualization tools such as Tableau, Power BI, Zoho Analytics, or similar BI platforms.
• Solid understanding of sales metrics, pipeline management, and forecasting principles.
• Excellent analytical, problem-solving, and structured thinking abilities.
• Strong communication skills with the ability to translate data into clear business insights for stakeholders.
• High attention to detail with a strong commitment to data accuracy, governance, and operational excellence.
• Ability to work effectively in a fast-paced, multi-geo environment (NA, EU, APJ).
• Strong numerical aptitude and comfort working with data, metrics, and analytical models.

Qualification:

Bachelor’s degree in Business Administration, Economics, Mathematics, Finance or a related quantitative field. An MBA is preferred.