Salesforce Account Manager (NCS/Job/ 3399)

Mandatory skill set:

• Minimum 2–3 end-to-end implementations in Service Cloud
• Hands-on experience with Omni-Channel
• Service Cloud and Salesforce Administrator certifications
• Business Analyst (BA)–level experience

The candidate’s resume must include a clear synopsis covering the above skill set for initial screening.

We will have a pre-discussion with every shortlisted candidate before the I Mocha assessment.

Candidates not meeting the above criteria will be rejected at the screening stage.

Salesforce Account Manager (AM) – Omnichannel

Experience: 10–19 Years

🔹 Role Overview

Looking for a Salesforce Account Manager with strong Admin background, working as an individual contributor, with experience in Omnichannel Routing and client-facing delivery.

🎯 Key Responsibilities

• Act as primary client point of contact
• Gather requirements & deliver Salesforce solutions
• Handle Omnichannel routing & Service Cloud configurations
• Balance 60% functional & 40% technical responsibilities

✅ Must Have

• Salesforce Admin experience
• Minimum 1+ year in Omnichannel Routing
• Strong client-facing experience
• Experience as individual contributor (IC)