Payment Application Support (NCS/Job/ 4058)

• UPI Support
  • Monitor UPI transaction flows, settlement processes, and reconciliation.
  • Handle L2 escalations for failed transactions, latency issues, and integration errors.
  • Coordinate with NPCI and partner banks for issue resolution.
• Middleware Management
  • Support middleware platforms (API gateways, ESB, message brokers).
  • Troubleshoot integration failures between banking applications and payment gateways.
  • Ensure SLA adherence for middleware services.
• MQTT Messaging
  • Manage MQTT brokers used for real‑time payment notifications.
  • Monitor message queues, latency, and delivery failures.
  • Perform log analysis and implement corrective actions.
• Incident & Problem Management
  • Provide L2 support for production incidents, ensuring timely resolution.
  • Conduct root cause analysis and document fixes for recurring issues.
  • Escalate to L3/vendor teams when required.
• Monitoring & Automation
  • Implement proactive monitoring dashboards for UPI/middleware/MQTT.
  • Automate routine checks and reporting to reduce manual effort.
  • Ensure compliance with audit and regulatory requirements.

Required Skills

• Strong knowledge of UPI transaction lifecycle and settlement processes.
• Hands‑on experience with middleware platforms (API Gateway, ESB, Kafka/RabbitMQ).
• Proficiency in MQTT protocol and message broker administration.
• Familiarity with Linux environments, shell scripting, and SQL for troubleshooting.
• Experience with incident management tools (ServiceNow, Jira).
• Good communication skills for cross‑team collaboration.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 3–6 years of experience in payment application support or middleware operations.