EMEA Integration Analyst (NCS/Job/ 3716)

Job Description:

Job Summary:

The EMEA Integration Analyst partners closely with EMEA Sales, Customer Operations, Master Data, and external customers to design, implement, and support EDI and system integrations. This role is responsible for onboarding EMEA customers, configuring and maintaining EDI mappings, coordinating testing activities, and providing production support across the full integration lifecycle.

This position serves as a critical bridge between EMEA business teams, customers, and the global Integration team, ensuring integrations are delivered accurately, on time, and in alignment with Client standards and platforms.

Lead Self

• Be Dependable: Trusted to do the right thing and behave in a consistent manner.
• Be Resilient: Learn from failure and work to meet or exceed goals.
• Be Authentic: Always work to improve, seeking feedback proactively.

Lead Others

• Empower Others: Inspire others to contribute to our success by seeking and building on ideas from others and supporting priorities together.
• Grow Together: Hold self and others accountable for results, and offer and embrace candid feedback.

Lead Business

• Create Value: Demonstrate knowledge of the business and deliver on expected results.

Key Responsibilities

EMEA Integration & EDI Delivery

• Onboard EMEA customers for EDI in partnership with EMEA Sales and Customer Operations teams.
• Work directly with customers on EDI mapping requirements; configure mappings in Transus and ensure proper documentation.
• Collaborate with the global Integration team to support onboarding activities and communicate customer-specific mapping requirements or changes.
• Set up and maintain EDI-related master data in SAP S/4HANA in coordination with the EMEA Master Data team.
• Coordinate, execute, and support testing of new or changed EDI messages with customers.
• Coordinate with Transus when mapping or platform-level changes are required.

Project & Lifecycle Management

• Participate in integration initiatives across all phases: discovery, design, development, testing, documentation, and deployment.
• Align EMEA customer onboarding timelines with internal delivery milestones and dependencies.
• Ensure integrations meet functional, technical, and operational standards before production release.

Support & Operations

• Monitor, analyse, and resolve production integration issues and transaction errors.
• Communicate clearly with customers regarding timelines, expectations, testing procedures, and issue resolution status.
• Develop and maintain integration documentation, mapping specifications, and operational runbooks.
• Train internal teams on integration processes and support procedures as needed.

Required Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, and/or equivalent years of experience required.

Required Skills & Experience:

Experience:

• 3–5 years of experience in systems development with a strong focus on EDI and integrations.
• At least 1 year of experience supporting or leading projects within a formal delivery lifecycle.

Technical Skills:

• Strong understanding of EDI processes, including translation, mapping, communication, and standards.
• Hands-on experience with FTP, SFTP, and AS2 communication protocols.
• Experience integrating EDI solutions with SAP and non-SAP systems.
• Familiarity with SAP IDoc structures and message types.
• Experience with BizLink and SAP BTP – Trading Partner Management (TPM) is preferred.
• Experience with Transus or similar EDI translation platforms is highly desirable.
• Exposure to EDI X12 or EDIFACT transaction sets is preferred.

Professional Skills:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to interact directly with customers and internal stakeholders.
• Strong organisational skills with the ability to manage multiple customer onboarding in parallel.
• Proven ability to work effectively in a global, cross-functional team environment.