Collections Manager (NCS/Job/ 4108)

· Collection Strategy: Develop and implement effective collection strategies to maximize recovery rates and minimize delinquency.

· Team Leadership: Lead, train, and manage a team of Collection Associates and Analysts to achieve performance targets.

· Accounts Monitoring: Monitor accounts receivable aging reports and prioritize collection efforts accordingly.

· Negotiation: Negotiate payment plans and settlements with clients while maintaining professionalism and empathy.

· Compliance: Ensure adherence to relevant laws, regulations, and internal policies.

· Cross-functional Collaboration: Work with Sales, Customer Service, and Legal teams to resolve disputes and improve collection outcomes.

· Risk Management: Approve write-offs and escalate high-risk accounts to senior management.

· Reporting: Prepare and present detailed reports on collection performance, KPIs, and risk assessments.

· Audit & Ethics: Conduct regular audits of collection activities to ensure accuracy and ethical practices.

· Technology Utilization: Utilize collection software and data analytics to enhance operational efficiency.

· Customer Reconciliations: Oversee reconciliation of customer accounts and resolve discrepancies.

QUALIFICATION & WORK EXPERIENCE

• Education: MBA (Finance) / M.Com / B.Com.
• Experience: 5–7 years in B2B collections
• Strong knowledge of customer reconciliation processes, dispute resolution, and receivables management.
• Proficiency in MS Excel, ERP systems, and financial reporting tools.