CISS-DWS-UXM NexThink_AI Enhanced_SME_L2.docx (NCS/Job/ 3446)

Job Title 

CISS-DWS-UXM NexThink_AI Enhanced_SME_L2

Proposed Grade 

Roles and Responsibilities 

Roles and Responsibilities

•           Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account.

•           Mandatorily specify the domain/technology areas the candidate will work on.]

•           Nexthink, Systrack

•           3-8 Years – Desktop/Server support, System Administration

•           2 + years of experience in Nexthink

Technical Skill Set

Technical Skills Required –

• Proactively analyse the Nexthink environment for the issues/impediments

• Create  a Case Study for the client presentation and Implementation later

• Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer

• Ability to create a category, investigation and perform Remote Actions using Nexthink

• Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist

• Create SOPs and KB articles

• Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies

• Create scripts in powershell for Nexthink Act modules (Optional).

• Review Nexthink Engineering/Deployment project plan and progress

• Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid – On Premise or Cloud -SaaS)

• Strong knowledge in Win 7 / Win 8 / windows 10 Operating System

• Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management

• Basic Knowledge of Intune and SCCM deployment

• Ability to read logs

• Good Customer orientation and coordination skills

• Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc.

• Basic knowledge of Active Directory and Windows Servers

• Basic understanding of networking concepts

• Good Working knowledge in PowerShell scripting

• Strong communication & presentation skills

Soft Skills

Good Communication, Collaboration & Teamwork:,Analytical & problem solving, adaptability; stakeholder management, Mentoring & Coaching to Junior Members

Certifications/Trainings

1.         Windows 7 and / or Windows 8 / windows 10 /Windows 11 Certified

2.         Nexthink IT Support Module Certification – Mandatory

3.         Nexthink IT Admin Module Certification – Mandatory

Infinity certifications

                               Certified Nexthink Administrator-Mandatory

                               Certified Nexthink Associate

                               Certified Associate in IT Support

                               Certified Nexthink Practitioner in DEX Automation-Mandatory

                               Certified Nexthink professional in Application Experience Management

                               Professional in Content Management

                               Professional in DEX Management-Mandatory

                               Certified NQL practitioner

AI/ML Trainings

• Scenario simulation with AI to prioritize initiatives

• AI‑assisted slide/story generation for execs

• M365 Copilot and prompt engineering