CISS-DWS-UXM NexThink_AI Enhanced_Automation & AI Specialist_L3.docx (NCS/Job/ 3458)

Job Title 

CISS-DWS-UXM NexThink_AI Enhanced_Automation & AI Specialist_L3

Proposed Grade 

B3

Roles and Responsibilities 

Roles and Responsibilities-

•           Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization.

•           Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account.

•           Mandatorily specify the domain/technology areas the candidate will work on.

•           Nexthink and Systrack .

Technical Skill Set

Technical Skills Required –

8-10 Years – Desktop/Server support, System Administration

5+ years of experience in Nexthink

Role: KEY RESULT AREAS (Activities scheduled in the project)

•           Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies

•           Envision, Plan & deploy Nexthink infinity operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc..

•           Create scripts in PowerShell for Infinity or Nexthink Act modules.

•           Leading team of BAU consultants / engineers

•           Provide technical guidance and coordination with onsite / offshore team

•           Review Nexthink Engineering/Deployment project plan and progress

•           Participate in program and project review meetings

•           Coordination with BAU team for handover

•           Responsible for overall reporting and technical documentation needs

Soft Skills

Good Communication, Collaboration & Teamwork:,Analytical & problem solving, adaptability; stakeholder management, Mentoring & Coaching to Junior Members

Certifications/Trainings

Certifications:

1.         windows 10 and Windows 11 Certification.

2.         Nexthink IT Support Module Certification – Mandatory

3.         Nexthink IT Admin Module Certification – Mandatory

4.         Infinity certifications

                               Certified Nexthink Administrator

                               Certified Nexthink Associate

                               Certified Associate in IT Support

                               Certified Nexthink Practitioner in DEX Automation

                               Certified Nexthink professional in Application Experience Management

                               Professional in Content Management

                               Professional in DEX Management

                               Certified NQL practitioner

AI/ML Trainings

• Scenario simulation with AI to prioritize initiatives

• AI‑assisted slide/story generation for execs

• M365 Copilot and prompt engineering