BMC Remedy ITSM Architect (NCS/Job/ 3708)
Job Skills
Job Description
8+ years in BMC Remedy/Helix ITSM administration and implementation.
• Deep expertise in Developer Studio, Innovation Studio, Smart IT, and DWP.
• Strong track record designing/customizing ITSM workflows and module enhancements.
• Solid understanding of CMDB architecture, discovery integration, and service modeling.
• Experience with REST, SOAP, and middleware integrations in enterprise ecosystems.
• Proficiency in BMC Smart Reporting and other BI tools.
• Strong problem-solving and RCA skills in high-availability production.
• Excellent grasp of ITIL v4; experience in compliance-driven environments (e.g., SAMA, NCA ECC).
Nice-to-have:
• Helix Innovation Suite Smart Apps development experience.
• Familiarity with Docker/Kubernetes for on-prem/hybrid Helix.
• Scripting (Python, JavaScript, Shell) for automation/integration.
• Database query tuning; knowledge of BMC schemas (PostgreSQL, Oracle).
• Awareness of SAMA CSF, NCA ECC, ISO 27001, COBIT.
• Experience with Agile/DevOps and CI/CD (Jenkins, Git).
• Familiarity with BMC Discovery, Helix ITOM, AIOps.
