BMC Remedy ITSM Architect (NCS/Job/ 3708)

 8+ years in BMC Remedy/Helix ITSM administration and implementation.
•    Deep expertise in Developer Studio, Innovation Studio, Smart IT, and DWP.
•    Strong track record designing/customizing ITSM workflows and module enhancements.
•    Solid understanding of CMDB architecture, discovery integration, and service modeling.
•    Experience with REST, SOAP, and middleware integrations in enterprise ecosystems.
•    Proficiency in BMC Smart Reporting and other BI tools.
•    Strong problem-solving and RCA skills in high-availability production.
•    Excellent grasp of ITIL v4; experience in compliance-driven environments (e.g., SAMA, NCA ECC).
Nice-to-have:
•    Helix Innovation Suite Smart Apps development experience.
•    Familiarity with Docker/Kubernetes for on-prem/hybrid Helix.
•    Scripting (Python, JavaScript, Shell) for automation/integration.
•    Database query tuning; knowledge of BMC schemas (PostgreSQL, Oracle).
•    Awareness of SAMA CSF, NCA ECC, ISO 27001, COBIT.
•    Experience with Agile/DevOps and CI/CD (Jenkins, Git).
•    Familiarity with BMC Discovery, Helix ITOM, AIOps.