Senior Associate – Program Management (Kar Job 226)

Senior Associate – Program Management 

Are you passionate about creating exceptional learner experiences and driving operational excellence? We are looking for a Senior Associate – Program Management who can manage end-to-end student operations, coordinate with multiple stakeholders, and ensure seamless execution of learning programs.

This opportunity is ideal for professionals who thrive in fast-paced environments, take ownership, solve operational challenges, and enjoy building scalable processes.

Summary Table

Particulars	Details
Role	Senior Associate – Program Management
Location	Delhi / Gurgaon
Work Mode	Work From Office (5 Days)
Experience	1–3 Years
Qualification	MBA / Master's Degree Preferred
CTC	₹6 LPA Fixed (Up to ₹7 LPA CTC for Exceptional Candidates)
Notice Period	Immediate / Early Joiners Preferred

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About the Role

We are looking for a highly organized and execution-focused Program Management professional to oversee student operations across learning cohorts. The role involves managing student journeys, coordinating with internal stakeholders, improving operational workflows, and ensuring an exceptional learner experience from onboarding to program completion.

The ideal candidate is customer-centric, detail-oriented, proactive, and capable of handling multiple priorities while maintaining operational excellence.

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Role Overview: Program Management & Student Experience

As a Senior Associate – Program Management, you will own the operational delivery of assigned learner cohorts comprising approximately 100–200 students. You will serve as the primary point of contact for learners, coordinate with internal teams, resolve operational challenges, and continuously improve program delivery processes.

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Key Responsibilities (KRAs)

Student Operations & Program Delivery

• Manage the complete learning journey for assigned student cohorts.

• Ensure smooth execution of live sessions, assessments, schedules, and program milestones.

• Track learner engagement, participation, and completion metrics.

• Resolve student queries and escalations within defined timelines.

• Deliver an outstanding student experience throughout the program lifecycle.

Stakeholder Management

• Coordinate with trainers, mentors, evaluators, operations, and internal teams.

• Ensure timely communication and alignment across multiple stakeholders.

• Drive execution across cross-functional teams to achieve program objectives.

Process Improvement & Operations Excellence

• Identify operational inefficiencies and implement scalable process improvements.

• Utilize tools and automation to streamline workflows.

• Build and optimize operational documentation and SOPs.

• Monitor KPIs and recommend improvements for program effectiveness.

Reporting & Data Management

• Maintain operational dashboards and student progress reports.

• Analyze learner engagement and program performance.

• Generate insights to improve student success and operational efficiency.

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Eligibility Criteria

Educational Qualification

• MBA or Master's Degree (Preferred)

• Bachelor's Degree with relevant experience will also be considered.

Experience

• 1–3 years of experience in Program Management, Student Operations, Customer Success, Learning Operations, or EdTech Operations.

• Fellowship experience (Teach For India, Ashoka, etc.) will be an added advantage.

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Mandatory Skills

• Strong stakeholder management skills.

• Excellent written and verbal communication.

• High ownership and accountability.

• Strong problem-solving and analytical thinking.

• Experience handling operational workflows and multiple priorities.

• Advanced proficiency in Google Sheets, MS Excel, Notion, or similar productivity tools.

• Strong attention to detail and execution discipline.

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Preferred Backgrounds

• EdTech Operations

• Learning Operations

• Customer Success

• Program Management

• Fellowship Programs (Teach For India, Ashoka, Gandhi Fellowship, etc.)

• MBA/Master's graduates from Tier-2/Tier-3 institutes

Candidates with measurable achievements such as NPS improvements, process optimization, operational awards, ownership-driven initiatives, or student success metrics will be preferred.

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Ideal Candidate Profile

We are looking for professionals who are:

• Student-centric and customer-obsessed.

• Strong problem solvers with operational thinking.

• Comfortable working in ambiguity.

• Excellent at multitasking and stakeholder coordination.

• Highly responsive, organized, and detail-oriented.

• Passionate about continuous process improvement.

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Work Location

Delhi / Gurgaon

• Primarily Delhi (Sarita Vihar Office)

• Gurgaon campus may be assigned based on business requirements

• 100% Work From Office

• 5-day working schedule (weekly offs may fall on weekdays depending on business requirements)

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Selection Process

• Resume Screening

• Video Screening (Communication, Intent & Role Fit)

• Assignment (48 Hours)

• Technical Interview – Round 1

• Technical Interview – Round 2

• Culture Fit Discussion

• Offer Rollout

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Why Join Us?

• Opportunity to work in a fast-growing education ecosystem.

• Own end-to-end learner operations with significant responsibility.

• Exposure to cross-functional leadership and stakeholder management.

• High-impact role with opportunities for process innovation.

• Collaborative, fast-paced, and learning-focused work environment.

• Clear career growth based on performance and ownership.