EDC Devices (FinTech) (Kar Job 207)
Job Skills
Job Description
Service Executive – EDC Devices (FinTech)
Are you a proactive problem-solver with a technical background? Karyarth is seeking Service Executives for PhonePe, India’s leading digital payments platform. This role is essential for managing the Electronic Data Capture (EDC) device lifecycle, focusing on Return, Reverse Pickup, and Reactivation (RRR) to ensure merchants have a seamless experience.
Summary Table
| Field | Details |
| Role | Service Executive – EDC Devices |
| Client | Fintech |
| Locations | (Multiple Pan-India openings) |
| Department | Customer Support / Service Operations |
| Experience | 1 – 3 Years (Experience in EDC/POS preferred) |
| Education | B.E. / B.Tech / B.Sc in Electronics, IT, or related field |
| Compensation | Up to ₹4.5 LPA (Fixed + Performance Incentives) |
| Employment Type | Full-time, Permanent |
| Travel | Frequent Daily Field Travel to Merchant locations |
About the Opportunity: RRR Management & Merchant Success
As a Service Executive, you will lead the critical "RRR" cycle—Return, Reverse Pickup, and Reactivation. You will serve as the primary on-ground technical contact for merchants, ensuring their payment infrastructure is functional and efficient while minimizing downtime for their business operations.
Key Responsibilities
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RRR Execution: Facilitate the return of defective units, coordinate timely reverse pickups, and assist in reactivating decommissioned devices.
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On-Site Support: Provide exceptional technical assistance through face-to-face interactions at merchant locations.
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Merchant Training: Guide merchants on proper device usage, troubleshooting basics, and return procedures to improve overall service efficiency.
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Process Optimization: Collaborate with logistics and technical teams to streamline Return and Reactivation turnaround times (TAT).
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Documentation & CRM: Meticulously track the status of all devices and service requests within the CRM system.
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Metrics Ownership: Monitor and improve key performance indicators, including CSAT (Customer Satisfaction) and NPS (Net Promoter Score).
Eligibility & Mandatory Skills
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Experience: 1–3 years in technical support or field service. Prior experience with EDC/POS terminals or payment systems is a significant advantage.
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Technical Knowledge: Basic understanding of hardware troubleshooting and payment processing technology.
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Mobility: Must be willing to travel extensively on the field across merchant locations within your assigned city.
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Communication: Strong interpersonal skills to handle professional face-to-face merchant interactions.
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Software Proficiency: Hands-on experience with CRM tools and the Microsoft Office Suite.
